Read our real-time customer testimonials about CertaPro Painters
As part of our Certainty Service SystemTM we make sure we call back every customer we painted for. Using our trusted Quality Callback ProgramTM an outside firm reaches out to our past customers to measure our quality and survey our customers.
The rating questions are: On a scale of 1 (very dissatisfied) to 5 (very satisfied), how would you rate, overall, your Customer Experience? Would you recommend CertaPro Painters to a friend or relative?
For more information on CertaPro Painters call us at 800-462-3782 or Contact us
today for a free estimate.
May 15, 2012
Andrew and Victoria
S.,
NORTH EAST, MD
"Company was very professional from beginning to end. Great contact and very knowledgable. Painters were on time and very professional and courteous. Great job throughout. We are very happy with the end results."
Customer Experience Rating: 5
May 15, 2012
Tommie & Steve
P.,
Abingdon*, MD
"Everything"
Customer Experience Rating: 5
May 02, 2012
Susan &Paul
F.,
Phoenix*, MD
"the pleasantness and knowledge of the people, they made sure I knew what was going on all the time, and they went over and above, they were great"
Customer Experience Rating: 5
May 01, 2012
Crystal
H.,
Abingdon*, MD
"Sales rep (Mac) was professional and polite and genuinely cared about my satisfaction. Receptionist (Cindy) was quick with response. Paint job itslef was quick and professional looking."
Customer Experience Rating: 5
Apr 27, 2012
Maria and Doug
M.,
Havre De Grace*, MD
"Experienced, articulate, organized, efficient!"
Customer Experience Rating: 5
Apr 20, 2012
Linda
M.,
Forest Hill*, MD
"Everybody was very nice and helpful. They were easy to work with. "
Customer Experience Rating: 5
Apr 17, 2012
Leslie
F.,
Belcamp*, MD
"Our kitchen looks great. The person who painted it was very professional, friendly and polite. We are very satisfied and happy with Certa Pro and the work they did."
Customer Experience Rating: 5
Apr 11, 2012
Dewitt & Kathy
B.,
Parkton*, MD
"Satisfied with the overall experience"
Customer Experience Rating: 5
Apr 02, 2012
Brian
H.,
North East, MD
"The work was done correctly and on time. The prices are great and reasonable."
Customer Experience Rating: 5
Mar 13, 2012
Nancy
B.,
Havre De Grace*, MD
"Well, the stairwell looks very good. The two people I worked with(tony and the other guy, they were very nice. They didnt get any paint on the tile or anything else. They were very efficient. The only thing I would say is to be careful of the switches around the house, because they accidently turned my furnace off, which is not a big deal, just be careful about that with other houses. My neighbor is going to get them to paint her home, and I also might get them soon for a different job."
Customer Experience Rating: 5
Mar 07, 2012
Becca
E.,
Bel Air*, MD
"Guys were very respectful, polite, and they made sure everything was done right as did walk through with us. Kept everything nice and clean."
Customer Experience Rating: 5
Mar 07, 2012
Gerry
F.,
Havre De Grace*, MD
"Peope were good, friendly and pressional and good job. Work could have been done a little better. Not there fault as house settled."
Customer Experience Rating: 5
Mar 05, 2012
Phil & Janet
J.,
Bel Air, MD
"Everything done as stated. House left very clean at night. Excellent paint job from start to finish"
Customer Experience Rating: 5
Feb 02, 2012
Ron
R.,
Forest Hill*, MD
"They came went they said they were going to come, did what they said they would do and cleaned up. The job was fantastic!"
Customer Experience Rating: 5
Dec 23, 2011
Sandra
B.,
Forest Hill*, MD
"The owner Dave, was very friendly and accomodating and the crew were very kind , professional. There was no mess you wouldn’t know they were there at all."
Customer Experience Rating: 5
Dec 23, 2011
Tommie & Steve
P.,
Abingdon*, MD
"He delivered everything he said. It was beyond my expectations."
Customer Experience Rating: 5
Dec 18, 2011
Kyle
G.,
Forest Hill*, MD
"the painting was perfect. the cleanup was almost perfect. the border is not perfect but satisfactory."
Customer Experience Rating: 5
Nov 29, 2011
Susan
G.,
Edgewood*, MD
"They painted the walls the wrong color at first but got it right."
Customer Experience Rating: 4
Nov 22, 2011
Karen
A.,
Bel Air*, MD
"They were very good."
Customer Experience Rating: 5
Nov 20, 2011
Charlotte
M.,
Havre De Grace*, MD
"The painters showed up on time, did a good job covering furniture & floors, were respectful and conscientious.
Will use them again next time."
Customer Experience Rating: 5
Nov 15, 2011
Ron
G.,
Abingdon*, MD
"After looking around, I was told nail pops would be fixed, they were not."
Customer Experience Rating: 4
Nov 13, 2011
Kathy and Jim
C.,
Bel Air*, MD
"got right on the job...efficient"
Customer Experience Rating: 5
Nov 11, 2011
Marie
B.,
Fallston*, MD
"The gentlemen came it, knew what they had to do, and went right to work and did their job and I have to say it was a beautiful job. The only thing I had a little problem with was the language barrier but we got through that eventually."
Customer Experience Rating: 5
Oct 31, 2011
Joan & Russ
D.,
Abingdon*, MD
"The crew was on time, did everything they could to not disrupt our lives and completed the job in a timely manner. The work was excellant and they cleaned up so the property was the same as when they first arrived. "
Customer Experience Rating: 5
Oct 25, 2011
Doug
M.,
Bel Air, MD
"Dave Joynt and Cindy were great to work with. Dave was extremley helpful and curtious."
Customer Experience Rating: 5
Oct 24, 2011
Sandra
B.,
Forest Hill*, MD
"They were here when they were supposed to, very nice."
Customer Experience Rating: 5
Oct 11, 2011
Nancy and Dan
C.,
Forest Hill*, MD
"The guys performed the work in a timely and neat manner. Everything at the end of the job looked as good as it was before. No mess around the outside of the house."
Customer Experience Rating: 5
Oct 11, 2011
Judy
Y.,
Bel Air*, MD
"The paint was the correct color and type; the men worked very efficiently; the paint application was perfect. The men were gentlemen -- both polite and friendly."
Customer Experience Rating: 5
Sep 19, 2011
Debbie & George
F.,
Forest Hill*, MD
"Quality of work
Professionalism of staff
Quality of products used
Time grame"
Customer Experience Rating: 5
Sep 19, 2011
Thomas
P.,
Rising Sun*, MD
"The crew was very consciencious, organized, neat, and pleasant."
Customer Experience Rating: 5
Sep 19, 2011
Charles
V.,
Forest Hill*, MD
"THE QUALITY OF THE WORK WAS VERY GOOD THE WORKERS WERE GREAT TO DEAL WITH."
Customer Experience Rating: 5
Sep 14, 2011
Melissa and Donn
C.,
Forest Hill*, MD
"It was Dave Joynt's salesman like manner and the crew that was there was very workmanlike, every one of those men treated myself and my dog with the utmost respect."
Customer Experience Rating: 5
Sep 10, 2011
Rosalie
B.,
Bel Air*, MD
"The certaPro painters did a beautiful job!"
Customer Experience Rating: 5
Aug 29, 2011
Charlotte & Norman
Y.,
Street*, MD
"They did a fine job. They came when they said they would, and did a neat clean job. They completed the job in the time they said would."
Customer Experience Rating: 5
Aug 25, 2011
Courtney & Brett
B.,
Forest Hill, MD
"The two man crew rushed through our project in half the time we were initially informed it would take. When we examined their work, there were blatant holes/dings/nail pops in the walls that were never spackled and fixed. We had to call them back a second day and they were there for a total of 4.5 additional hours to fix the things they missed the first time. Had they taken their time, everything would have been completed in 1 day and we would not have had to take off work another day."
>> Certapro Response:
"We apologize for the two day process, but happy that you were 100% satisfied with the finished work on the second day."
Customer Experience Rating: 4
Aug 24, 2011
Hank
B.,
Baldwin*, MD
"The "crew" did a great job."
Customer Experience Rating: 5
Aug 23, 2011
Kevin and Denise
M.,
Havre De Grace*, MD
"Pretty much everything. They were able to accommodate us. They were professional."
Customer Experience Rating: 5
Aug 03, 2011
Rebecca & Joe
R.,
Bel Air*, MD
"The efficiency, the care, the professionalism, the planning and execution."
Customer Experience Rating: 5
Aug 03, 2011
Ron
P.,
Abingdon*, MD
"The people were professional, nice and did a good job and also were great!"
Customer Experience Rating: 5
Jul 18, 2011
Dawn & John
P.,
Forest Hill*, MD
"They did a good job."
Customer Experience Rating: 5
Jul 13, 2011
Catherine
T.,
Abingdon*, MD
"My contact Laura was great with communication along with the crew lead Tony. The painting was done much to our satisfaction."
Customer Experience Rating: 5
Jul 13, 2011
Thomas
P.,
Rising Sun, MD
"The paint crew was puntual, courteous, pleasant, attentive to detail."
Customer Experience Rating: 5
Jul 05, 2011
Chuck
H.,
Bel Air*, MD
"I was happy with the way it turned out."
Customer Experience Rating: 5
Jun 24, 2011
Debbie
E.,
Phoenix*, MD
"Came when scheduled. Very polite and professional. "
Customer Experience Rating: 5
Jun 20, 2011
Joe
H.,
Forest Hill*, MD
"The crew showed up on time, completed the work on time, did a professional job and were extremely courteous. Plus, the owner contacted me after the job was done to make sure that I was satisfied. A first class operation!"
Customer Experience Rating: 5
Jun 15, 2011
Roland
M.,
Abingdon*, MD
"They fellas that painted came in and finished it in 2 days. They covered everything up and worked together. The fella that came out to give us estimate, Matt, he was a wonderful person, he gave an estimate that was agreeable with us. Then a color coordinator, I forget her name, I think it's Cindy, but she was so sweet and so nice. She was a big to me, very big help to me. She helped pull the colors in the room together with the photos I had, she was fabulous."
Customer Experience Rating: 5
Jun 02, 2011
John
D.,
Northeast*, MD
"The workers were good and on time."
Customer Experience Rating: 5
May 18, 2011
Michele & Josh
P.,
Forest Hill*, MD
"The house looks like a new house with the fresh paint and half of the house was painted within 2 days."
Customer Experience Rating: 5
May 17, 2011
Wanda
P.,
Aberdeen*, MD
"The care taken to ensure the job was performed to the painter's satisfaction, but also the customer's."
Customer Experience Rating: 5
May 16, 2011
Chih
L.,
Bel Air*, MD
"They just did a good job went above and beyond."
Customer Experience Rating: 5
May 11, 2011
Elaine & Kevin
B.,
White Hall*, MD
"Everyone was very professional...timely, well-dressed, responded well to minor problems and corrected them well,communicated at all times regarding the job. "
Customer Experience Rating: 5
May 10, 2011
Antoine
D.,
Jarrettsville*, MD
"The work ethic of the crew and overall updates as they progressed through the job."
Customer Experience Rating: 5
May 07, 2011
Donna
B.,
Bel Air, MD
"The young were very professional and on time. When I showed them where they missed around the window. They fixed it right away"
Customer Experience Rating: 5
May 05, 2011
John
K.,
Havre De Grace*, MD
"Claudiu and his crew are very courteous, professional and talented. The job was done quickly and beautifully."
Customer Experience Rating: 5
Apr 21, 2011
Dave & Sarah
M.,
Bel Air*, MD
"There was no pressure or hard sales. The quote was quick and nice. Anything over two thousand dollars was easily understood in allowing me to make a choice. The work was done really well. Very impressed and have had a lot of work done on the house and 24 hours later were satisfied with the work."
Customer Experience Rating: 5
Apr 20, 2011
Eugenia
M.,
Havre De Grace*, MD
"They were very professional and very detail oriented. I had certain areas that were two-toned and thet made sure that those defining lines were impeccably done."
Customer Experience Rating: 5
Apr 13, 2011
Diane and Swain, Ir
A.,
Abingdon*, MD
"The team was very polite,on time and helpful. "
Customer Experience Rating: 5
Apr 05, 2011
Richard
T.,
Port Deposit*, MD
"Professional service starting with the owner, the color consultant, the team leader and down to each painter."
Customer Experience Rating: 5
Mar 24, 2011
Al & Tami
S.,
Bel Air*, MD
"Dave was wonderful wo work with as was Cindy. Very responsive to our needs and any concerns we had. We had some clean-up issues but Dave and Oscar responded quickly and efficiently and took care of everything."
Customer Experience Rating: 5
Mar 21, 2011
Sandy
M.,
Fallston*, MD
"Everyone was professional, courteous and very friendly."
Customer Experience Rating: 5
Mar 03, 2011
Jay
V.,
Kingsville*, MD
"pleasant workers and a good job"
Customer Experience Rating: 5
Feb 12, 2011
John
K.,
Havre De Grace*, MD
"The painters are of the highest quality, professional and friendly. The house is always cleaned up and neat when they are through. The office staff is very helpful, friendly and courteous."
Customer Experience Rating: 5
Jan 20, 2011
Carol and Kenneth
W.,
White Hall*, MD
"timely response to all calls, expertise of carpenter/painter"
Customer Experience Rating: 5
Jan 20, 2011
Teresa & Marty
C.,
Bel Air*, MD
"Dave and his team do an excellent job. Cindy was very helpful with our color selections."
Customer Experience Rating: 5
Jan 14, 2011
Durward
T.,
Jarrettsville*, MD
"They did what was expected of them."
Customer Experience Rating: 5
Dec 21, 2010
Carol
H.,
Forest Hill*, MD
"Workers were neat, conscientious, helpful. "
Customer Experience Rating: 5
Dec 15, 2010
Mary & Patrick
H.,
Bel Air*, MD
"They did an excellent job. They got to work, and they went at it until they were totally finished. After they were done, they cleaned everything up, they even vacuumed my steps."
Customer Experience Rating: 5
Dec 15, 2010
Bob& Shirley
W.,
Bel Air*, MD
"Quality of work.Showed up for work on time.Completed the job timely.Friendly team of painters.Cleanup after completion."
Customer Experience Rating: 5
Dec 11, 2010
Carol and Kenneth
W.,
White Hall*, MD
"Prompt response to all call, workers were always on time and demonstrated excellent skills."
Customer Experience Rating: 5
Dec 11, 2010
Michael
P.,
Phoenix*, MD
"Little bit of extra review of the work. Some touch ups needed at the end."
Customer Experience Rating: 4
Dec 07, 2010
Al & Tami
S.,
Bel Air*, MD
"Work was completed as expected. Workers kept things as clean as possible.Great job!
Only issue was that the sanding of walls was completed after the MBR was painted leading to dust all over the newly painted walls."
Customer Experience Rating: 5
Dec 01, 2010
Kay
D.,
Bel Air*, MD
"Good quality work and good communication with the owner."
Customer Experience Rating: 5
Nov 17, 2010
Dennis
W.,
Forest Hill*, MD
"The painters could have been a little more careful in their application of the stain. "
Customer Experience Rating: 4
Nov 15, 2010
Lorraine & Lawrence
A.,
Monkton*, MD
"Everything was done in a very professional manner, starting with the estimate. We had several estimates and Certa Pro was by far the most professionally done, asked detailed information and got us the estimate later that night. The painter was on time each day, was very pleasant, finished the job on time and correctly. We were very pleased."
Customer Experience Rating: 5
Nov 04, 2010
Joan
T.,
Bel Air*, MD
"Good job. Very professional."
Customer Experience Rating: 5
Oct 23, 2010
William
A.,
Hydes*, MD
"They just did a good job from start to finish, good timing and good ability to get the job done."
Customer Experience Rating: 5
Oct 16, 2010
Janet & Bruce
S.,
Fallston*, MD
"they were on-time, professional and polite and efficient."
Customer Experience Rating: 5
Oct 14, 2010
Melissa and Alex
B.,
Forest Hill*, MD
"Professional, knowledgeable, considerate, hard-working,
"
Customer Experience Rating: 5
Oct 12, 2010
Kelly and Joe
M.,
Bel Air*, MD
"Our painter was very thorough and experienced. "
Customer Experience Rating: 5
Oct 08, 2010
Maurice & Iris
S.,
Bel Air*, MD
"Very professional workers. They paid attention to details and worked expeditiously to complete the job."
Customer Experience Rating: 5
Oct 07, 2010
Joseph
S.,
Forest Hill*, MD
"very professional - explained the process and what they are doing - very meticulous"
Customer Experience Rating: 5
Oct 07, 2010
Mike
C.,
Bel Air*, MD
"The painter was very efficient, professional, and friendly. His work was quality work. "
Customer Experience Rating: 5
Sep 28, 2010
Margaret
R.,
Parkton*, MD
"Well, everyone was very polite, everyone from the people I talked to on the phone to the painters themselves. Very polite, very nice, very cooperative."
Customer Experience Rating: 5
Sep 22, 2010
Paul
F.,
New Freedom*, PA
"There was not enough time allowed between coats. The lattice was given a second coat immediately after the first coat was applied. Also the person who used my water hose reel jammed it back into the reel box without properly winding it up. It couldn't be unwound without a lot of work."
Customer Experience Rating: 4
Sep 22, 2010
Bob
F.,
Bel Air*, MD
"Dave was a great communicator and did every thing exactly the way he said he would."
Customer Experience Rating: 5
Sep 13, 2010
Amie & Russ
R.,
Bel Air*, MD
"Very quick and responsive -- listened to our comments -- color consultation was fabulous!"
Customer Experience Rating: 5
Sep 13, 2010
Ken and Lori
D.,
Churchville*, MD
"Very professional, from the first phonecall for an estimate to the beautiful finished product."
Customer Experience Rating: 5
Sep 08, 2010
Teresa & Bob
B.,
Baldwin*, MD
"Dave and Cindy were very prompt with getting back to us and getting our job started very quickly. The paint crew were very respectful of our home and did a very nice job painting our rooms. The paint job looks great and they did a very nice job cleaning up when they were complete"
Customer Experience Rating: 5
Aug 30, 2010
Dave & Holly
P.,
Sparks Glencoe*, MD
"The workers showed up on time, they worked straight through for 5 days, even though the job was scheduled for only four. They were neat, respectful and did a nice, thorough job, even coming back at a later date to do some touch-up and revise some small portions of the job."
Customer Experience Rating: 5
Aug 27, 2010
Wayne & Melinda
E.,
Bel Air*, MD
"Everyone was great with quick response times and when we had appointments they were there on time.
"
Customer Experience Rating: 5
Aug 11, 2010
Robert & Carol
K.,
Joppa*, MD
"From the very 1st meeting to the end of the project, everyone was professional, courteous and respectful. The two man painting crew really reflected what CertaPro is all about; quality."
Customer Experience Rating: 5
Jul 20, 2010
Jim
R.,
Fallston*, MD
"the workers were friendly and professional"
Customer Experience Rating: 5
Jul 20, 2010
Mara
S.,
Bel Air*, MD
"The painters were on time and clean. The cost was resonable and they finished early by staying late. The quality of the painting is wonderful."
Customer Experience Rating: 5
Jul 20, 2010
Faith
T.,
Jacksonville*, MD
"No, my experience was the best. I can't say enough good. THey came in and in two days did an amazing amount of work, and did a great job."
Customer Experience Rating: 5
Jul 06, 2010
Alice
B.,
Baldwin*, MD
"Arrived early. Worked steady. The young men were courteous and respectful and spoke very good English. We have had workers in the past where communication was impossible. Did an excellent job and cleaned up afterward. "
Customer Experience Rating: 5
Jun 30, 2010
John
K.,
Fallston, MD
"The crew who worked on the house were the most professional and courteous group of contractors I have had in the house in a long time. They were clean, neat and very cautious of the personal items in the house"
Customer Experience Rating: 5
Jun 21, 2010
Mary Pat
K.,
Bel Air*, MD
"The staff were excellent to work with - from the manager to the color consultant to the painters. Very professional and friendly. They truly wanted me to be happy with the results and helped me select the right colors for the job. The color consultant, Cindy DiLiello was wonderful!"
Customer Experience Rating: 5
Jun 13, 2010
Mike
P.,
Bel Air*, MD
"Crew chief went out of his way to ensure we were pleased with the final work product."
Customer Experience Rating: 5
May 10, 2010
Rebecca and Joseph
C.,
Bel Air*, MD
"1. courteous, friendly workers who showed up on time and did a wonderful job
2. completion of the job quickly and left the job site nicer than they found it
3. Price...beat competitor by a long shot!
4. Use of quality products and equipment."
Customer Experience Rating: 5
May 10, 2010
Kathy
H.,
Forest Hill*, MD
"Great customer service."
Customer Experience Rating: 5
If you have had a project completed by CertaPro and you have not received either
an email or phone call request for information you can call 1-866-213-8291 to give
your review to a customer service representative.